By 

Donna Tate “Ba Ba Barista” (Alameda, CA) –

  

Vienna Plus is my third fully automatic machine. I loved my first, Saeco original Vienna, hated the second, Saeco Incanto classic. The original Vienna worked for 3 years every day, making consistently good espresso before the pump gave. I should have paid for repair, but I succumbed to that stainless steel twinkle and went for Saeco Incanto classic. More expensive for sure. Worse, better said inconsistent, coffee quality, constant small problems relating to built quality concerning the brew group, the grinder and the steamer wand. After a year of irritation a pump seal has failed while making espresso, nothing like a small explosion in the kitchen in the morning, I tell ya. Well, gone back to the trusted Vienna, now with the plus in the name. Good old days are here again …. Compared to previous- it is a lot quieter, when both grinding and steaming, it is also a lot quicker to warm up then before, steam is ready a mere 15 seconds after pushing the button. Espresso has a beautiful rich crema right out of the box, I didn’t have to experiment with grind setting at all. The steaming wand (Panarello) has been redesigned and is now foolproof maker of perfect frothed foam. For the newbie I would like to add that I spent a lot of effort to find the right roast – tasted more than a few before I settled on one (Peerless Coffee Espressp Perfection) that I buy now in 5 lb. bags and keep in the freezer. I should for fairness add that I never want any other coffee through the machine like some decaf or flavored stuff, so I don’t miss the alternate ground coffee option that Incanto had. My priority has always been flavor and consistency and that the Vienna Plus delivers. My friends drive miles to “see me” and, by the way, get a cup of espresso, praising each one as “this is the best espresso in the world”. If that is what you desire, don’t get mesmerized by stainless steel shine or computerized display magic and save yourself some money by getting this machine. You won’t regret it. And I am unanimous in that.

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Evan Getz (Waco, TX USA) –

  

I recently purchased a Vienna Superautomatica as an inexpensive second espresso maker. The first thing I noticed is that it is Italian made like many of the great espresso machines. The body of the Vienna is “graphite” plastic, and while it does not feel first class, it somehow has a pretty sturdy feel to it. I also like that the footprint is pretty small thus taking up little counter space.

I opened the manual, which is not particularly clear, but need not be on account of very simple operation. The Vienna has three buttons–on/off, coffee, and steam. It also has a steamer control knob and a water volume knob.

I turned on the machine after filling the coffee and water tanks. The buttons feel Italian–you’ll know what I mean if you’ve owned an Alfa Romeo. They are a bit clunky next to my old Capresso C1000, but they work well (for now).

The Vienna takes a couple of minutes to warm up–I don’t mind this for reasons I’ll reveal in a minute. The coffee spout is adjustable up and down to accommodate a large variety of cups and mugs. Once it’s ready, the coffee light stops blinking. I push the button and it begins to grind the coffee. The noise level of the machine is louder than my Capresso, but not too bad. You might wake up the house with it in the morning, but my child stayed asleep. Once the coffee finishes the grind, the Vienna immediately begins making espresso.

My first impression was that I saw a lot more steam coming from the coffee than my Capresso. I am hopeful. The coffee also looked a bit thicker than the Capresso. After the Vienna finished I observed the cup: nice crema, plenty hot, and smells like the genuine article. I gave it a taste–wow, step aside Capresso, this espresso is richer, hotter, and a lot closer to coffee bar espresso. Next I took a sip. Ah yes, the cup holds rich chocolatey espresso. If you are sort of a coffee snob, you’ll like what you taste. The coffee is much richer than the Capresso, which I attribute to hotter water and fuller extraction.

I’m sure that the Vienna will not make good enough espresso for some folks, but to me, it still tastes better than Starbucks. It was more than $100 cheaper than my Capresso and frankly makes better espresso. I cannot yet speak to the durability of the machine, but the Vienna is now my favorite inexpensive espresso maker.

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Overall, I cannot recommend this machine.

The machine made excellent espresso for the first few weeks we had it. Once it was broken in, the espresso was average, and the crema was more of a large-bubbled foam. The grinder is able to create a fine grind, but unfortunately the machine can’t pass any water through it, so you have to use a mid-level fine grind. The machine is able to adjust the amount of water used per shot, but anything more than the smallest available setting creates, well, coffee. Not even an Americano, just coffee.

After three months the grinder broke. When I opened up the machine’s door a broken part flew out. Amazon sent me a new one. One month in on the new one, the brewgroup jammed. I thought it was broken, but after four days, the machine was able to pry itself loose. Ground coffee was all over the brewgroup, as if it had exploded. We’ll see how it works out.

A bright spot–Amazon was astoundingly helpful and gracious. They replaced the first one, postage payed, express delivery, with no questions at all. They offered to refund the original purchase price on the second one, until it broke loose and started working again. I cannot complement them highly enough!

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